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Return and Refund Policy


Thank you for shopping at kneebio TM We understand that sometimes a product may not be what you expected or doesn’t fit your needs. To ensure your satisfaction, we have a comprehensive return and refund policy in place for our knee support products.


You have 7days from the date of delivery to initiate a return for any eligible knee support product. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please follow these steps:

Contact Us:

Reach out to our customer service team at and provide your order number and the reason for the return.

Return Authorization:

Once your return request is approved, you will receive a Return Authorization Number and instructions on how to proceed.

Package the Item:

Carefully package the item in its original packaging along with all accessories and documentation. Include a copy of the original invoice or order confirmation.


You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure the item reaches us safely.

Inspection and Processing:

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved, we will process your refund.


Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

Approved Refunds:

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Rejection of Refunds:

If the returned item does not meet the eligibility criteria, we will contact you to discuss alternative options.


If you wish to exchange an item for a different size or model, please follow the return process outlined above and specify in your communication with our customer service team that you would like an exchange. We will do our best to accommodate your request based on availability.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include items that have been used, worn, or are not in their original condition.

Damaged or Defective Items

If you receive a damaged or defective knee support product, please contact us immediately at We will arrange for a replacement or refund, as applicable, at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team at

Please note that this policy is subject to change without prior notice. It’s advisable to review our policy periodically for any updates.

Last updated: 01.09.2023

Kneebio TM